Failed Hot Water Heater Floods Camden Office over the Weekend

8/26/2019 (Permalink)

It water damage could of been worse, but with the help of SERVPRO we were back up and running in a short amount of time.

The day started off just as any typical Monday morning for me. Getting back into the weekly regiment after a nice long weekend, alarms clocks going off, the hustle and bustle of finding a matching sock, or the left shoe the dog seems to have stashed in with his favorite toys.  Lunches packed, backpacks double checked, all good so far.  Breakfast on the run, or should I say ride, as the kids pile in the Mommy van for the trek to school.  The next twenty minutes are a mixture of mommy, mommy, and my voice rising about the chatter with my ‘don't forgets’.  All said and done, not a bad start for a Monday morning.  Fifteen minutes of quiet is mine, it’s the time I use to prepare for the day ahead.  I'm ready, team hat on, I forge through the office door smiling.

My smile quickly vanishes as I step into a flooded foyer looking more like a wading pool from all the water.  My mind is racing as I frantically search for the source of the water that has so graciously made itself into far more than a wading pool.  From the front door clear to the back door the water ripples with each step I take.  The normally quiet morning is filled with an unusual sound of water, and to my already pumping with adrenaline being, I find the water source upon opening the door to the hot water heater.  Like a dam just turned loose, the water rushed out of the closet. For a fleeting moment I had the thought of a dam affected by a flood as the water spewed out over and around my feet and legs giving the illusion of trees caught in its path.  

Shifting gears, I grabbed my iPhone and tapped on the ERP ICON. The ERP ICON represents Emergency Ready Plan that is offered and provided by SERVPRO. I was immediately able to click on the EMERGENCY WATER SHUTOFF NUMBER provided by SERVPRO in our companies Emergency Ready Plan.  Water shutoff issue handled, I next located the plumber’s number, also provided by SERVPRO in our Emergency Ready Plan. Next I contacted SERVPRO who immediately helped to sooth my panic, and stress, as they are dispatching out a SERVPRO Certified Water Mitigation Crew while we spoke.

Over the next few days SERVPRO was a much-appreciated presence in our office as they moved our CONTENTS, performed WATER MITIGATION, and DAILY MONITORING in the affected areas.  SERVPRO was patient and understanding in explaining the entire process each step of the way.  Once the DRYING was completed, I watched in astonishment as each article of our contents was meticulously replaced to their original locations.

Reflecting on what I have labeled "Not My Typical Monday" I know there were many factors that contributed to how that day started, and, how it ended.  I find great satisfaction in knowing that the main positive influential factor was and will remain SERVPRO.  Little did I know, or realize, when I signed up for the SERVPRO Early Ready Profile just how useful it would become. It is and will continue to be a resource for us.